With the announcement by Verizon of the end of the unlimited data plans, on the heels of AT&T and T-mobile’s announcement of the same. This leaves Sprint as the lone major carrier still offering unlimited data. The big draw of the SMART PHONE, is the unlimited data plan. Instead of unlimited they propose you pay by the GIGABYTE. I suppose most of you know exactly how many gigabytes you and your family will use each month. I’m not that smart. It is sort of like when you go to a pre-pay gas station for a fill up. You have to guess how much your tank will hold. I can’t guess that close. So I don’t buy my gas there. For me it will be the same if I have to make a guess of how many gigabytes my family and I will use during any given month. We rely on this plan for a lot of things. But do we use 2 gigabyte. or 10 gigabyte a month. Like I said in an earlier post “I HATE CHANGE”. This move only complicates my life. If it comes down to having to guess how many gigiabytes I use I will just go back to using my cell phone for phone calls. I did that for many years, and I can do it again. Of course it will be harder on the teenagers, on my plan. But think of the money I’ll save. At least $1200.oo a year. So shall we lay to rest our smart phones? YES!!!! I will. I don’t need my life anymore complicated. As for those of you who are so addicted to your phone, may your wallets get deeper so you can pay the higher cost involved. But you can fight this by doing what I will do and “Just say no!” To a pre-pay per gigabyte plan. If everyone does this. Guess what the companies will most likely do. That Is How I See It. Views: 412
Tag: AT&T
Re: AT&T Customer Service
Consumer Reports, and customers are finally finding out what I discovered years ago. AT&T/Cinglular, customer service really sucks. It didn’t just happen it has been that way for many years. Example 1: Many years ago, before they became AT&T, I decided I no longer needed my mobile phone, as I was no longer on the road as much. I paid 3 months in advance to fulfill my contract. I told them to stop service when my contract was up. Did they heed my instructions? NO!! About 3 months after they were to stop service, I got a notice saying they were shutting my service down for non payment. Non Payment?? I didn’t even have a phone any more and did not sign a renewal contract. What was a non payment of. To make a long story short after trying to talk to CUSTOMER SERVICE, I decided, because I couldn’t afford an attorney, to pay what they called “LIQUID DAMAGES”, that is what they called it. The 3 months of service would have been $90, but they said I owed $300 for terminating services early. Now mind you I paid my contract in full, and told them I no longer needed their service. Example 2: I purchased the “insurance” for my phone. Yes I went back on the road. Anyway, my phone got smashed. I had hung my coat, with the phone in a pocket, on a post and a truck backed into it and demolished my phone. When I took it to the local office for replacement I had to pay about 1/3 of my phones original cost. About a year later I found out they replaced my phone with one that had been outdated. It looked similar to my old one. I trusted them. Then I was back working close to home and a phone at work. I no longer needed the cell phone. No problem this time. They shut off the service when they were supposed to. Example 3: Back on the road again. I needed a cell phone again. Every thing went fine. Until I realized that I could save money with their family plan.. Before I renewed my contract and purchased a new phone, I asked about adding the additional phone. The other phone was on its own plan, as they didn’t have the family plan when I added a 2nd phone. Now they did. I was assured I could add the phone. I signed the contract. Then I was told the other phone had 3 months left on that contract so we would have to wait another month before they could add the phone to the family plan. OK. The month passed. They told me I would have to wait until the full contract had expired, But would be able to transfer the phone then. Finally the 2nd contract expired and I went in to move the phone to the family plan. Guess What. Can’t do it. “We don’t offer that plan anymore.” I talked to the local representative, with no satisfaction. I called AT&T “customer service” We talked about a half hour. I was told they would check to see what could be done, and call me Monday. This was on a Friday. Know what I’m still waiting for that call. As soon as my contract was up, I switched to Sprint. I have better coverage. SPRINT, really does believe in taking care of the customer. I have had no problems with them. They are always eager to help me, no matter how long it takes. I can never see returning to AT&T. As always this is just my experience, and may have happened before the name changed to AT&T. I’m not sure when the name change occurred. Although I not sure a name change means much when it come to customer service. I do know people who have AT&T who jumped through hoops just this summer to get “CUSTOMER ” service. I’m sure from what I have heard the weren’t very satisfied. That Is How I See It. Views: 130
